Mortgage Broker — Brisbane
Strong lead volume but only 12% converting to pre-approvals. Brokers were too busy writing loans to chase leads. Warm prospects went cold within 48 hours because nobody followed up.
Mapped the full lead lifecycle. 70% of drop-off was happening between day 3 and day 14 — the gap between first contact and when the broker could follow up. Built a 90-day automated nurture sequence, segmented by intent signals. Follow-ups that felt personal but ran without anyone touching them.